HOURTALLY SUPPORT

Let’s solve it.

Start with the most common situations below.

The app will not open

Confirm that you installed the latest build shared with your beta invitation. If the issue continues, restart the device and create an encrypted backup before deleting any app data.

Location automation is not working

Check precise location, background location and notification permissions. Allow HourTally to run in the background under battery settings.

Beta access is not showing

Check the Google account used for the invitation. If access still fails, email [email protected] with your device model and Android version.

I want to move my data

Create a password-protected encrypted file backup on the old device and restore it with the same password on the new device. If you use Pro automatic Drive backup, start the restore on the new device with the same Google account and backup password. The password is not stored on a server.

I want to delete data or disconnect Drive

HourTally does not require an account. Settings > Delete all data removes local records and the device key. Remove Google Drive access in the Drive backup screen to disconnect it; delete any existing Drive backup separately.

NEED MORE HELP?

Email the HourTally team.

Include the app version, Android version and steps to reproduce the issue. Never send pay data, payslips or your backup password.

[email protected]